Certain programs may not start, and you receive an error message on a computer that is running Windows XP Service Pack 2: "Illegal System DLL Relocation"

We have been made aware of some difficulties installing and using Phase3pc and Phase3VL on some computers running Microsoft Windows XP.  It is an XP issue also associated with some audio applications.  Microsoft is aware of this and has developed a patch to resolve the issues within XP.

Symptoms of the problem:
Certain programs may not start after you install security update 925902 (MS07-017) and security update 928843 (MS07-008) on a computer that is running Microsoft Windows XP with Service Pack 2 (SP2). Additionally, you may receive an error message that resembles the following:

(Illegal System DLL Relocation - The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL C:\Windows\System32\Hhctrl.ocx occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL.)

Which may, in turn, lead to this error:

Please visit the Microsoft Knowledge Base article for an explanation HERE.  Please note that Microsoft recommends "all important updates" be installed first.

You can download Microsoft's patch HERE.   Installing this patch has proven successful to our users.

If you are unable to resolve this error, please contact us by phone or email.

Thank you,

Datrend Systems Inc.

1-3531 Jacombs Road, Richmond, BC V6V 1Z8 CANADA   |   Tel: 604.291.7747   Toll-Free 800.667.6557   Fax: 604.294.2355
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